New Pool Owner
We are so happy with our new pool, decking and enclosure. We will be recommending Year Round Pool in Beaufort!
New Pool Owner
After his new pool installation….We will continue our service with Year Round Pool as they have done a good job for me for over 10 years.
Hilton Head Plantation POA
Spring Lake Pool Project
Dear Mssrs. Fotia:
Now that Hilton Head Plantation’s Spring Lake Pool project has been completed, I wanted to thank you and all of the personnel associated with Year Round Pool for a remarkable project. Your team’s personal attention to the details, along with your direct oversight and leadership, were all instrumental in bringing this project to a successful conclusion.
During the preconstruction and construction phases of this undertaking, you and your team were able to listen to our input and bring together a facility that focused on the needs of our diverse community. The workmanship and artistry were all quite evident as the project went from groundbreaking to the final turnover of the pool complex to the Hilton Head Plantation staff.
During the bidding and construction, your team suggested both cost-cutting options and enhancements that vastly improved the overall character of the project. The Board and residents of Hilton Head Plantation have commented that the project exceeded their expectations in design, workmanship, budget, and completion date. We are delighted with the new pool complex and the increase in property values that it has brought about within Hilton Head Plantation.
Again, thank you for an outstanding experience and quality project.
T. Peter Kristian, CMCA, LSM
HHP General Manager
New Pool Owner
We are very happy with the construction of our new pool. The work was high quality and Year Round Pool Company was very professional in their dealings with us. We are also appreciative of Bret Cutshall’s consultation and support during the planning process.
Hilton Head Hospital
Manuel Ardila and Eduarda Estrada are doing a great job with the Hilton Head Hospital Pool. It is the best it has ever looked!
Carl Lewis, CMCA
Association Services, Inc.
I have certainly enjoyed working with you over the years. Annette, you are a consummate professional and never let me down. Keep up the excellent work.
Mrs. Kelli G.
New service customer – very pleased
Thank you so much, Annette, for your help the other day. Matt came out and was VERY helpful. You were both extremely impressive with your knowledge and in helping us get ourselves situated. I cannot tell you how important that was since we were on such a small window of time.
Mr. and Mrs. F.
New Residential Construction
Very impressed with Year Round Pool Company. The whole construction process was painless, and the new pool is operating well and are very pleased with Year Round Pool Company’s service department as well.
Great job, Repairs!
S. Young wants the Repair department to know that he appreciates the quick attention in taking care of the pool repair. He indicated we are always dependable and professional and he would not call anyone else.
Atlantic States Management
Praise from long-time owner
A long-time owner at Mainsail told the property management that they were SUPER happy with how the fountain and Jacuzzi look!
Community Association Manager, Landmark 24, LLC
Great Construction Staff
I have been out at the property the last two days and I wanted to let you know that the guys working on the site have really been great. They were very helpful and accommodating to make the pool deck and playground install go as smoothly as possible and I really appreciate their cooperation. I know it is not often that folks take the time to talk about the good things and I wanted to let you know how much I appreciate the staff you had on site.
Repair Tech praised by Year Round Pool Client
Jimmy does great work, is very knowledgeable and very courteous.
“Good job, Jimmy!”
Mr. and Mrs. George S.
Praise from new pool construction customers
We wish to share with you, Nick, how delighted we are with the installation of our pool. Certainly many personnel at Year Round Pool Company were involved in this project, but it was you who professionally assisted us from the start of the planning process through the pool’s recent completion. We also wish to acknowledge that the construction and technical staff at Year Round Pool Company were very professional and courteous. Accordingly, please feel encouraged to share our sentiments with them. Lastly, the favorable comments we’ve heard from those who have seen our pool and landscape motivate us to refer potential clients for on-site visits or simply give a personal endorsement of your pool company. Our experience with the planning process, the construction phase, and, best of all, the finished project was nothing less than outstanding. Nick, once again thank you so much for your kind patience, on-site visits and professional assistance. Your company’s motto should be, “We Do Care!”
Mr. Tom K.
Retail Showroom Employee praised by returning Year Round Pool Client
“Debe Edwards is a great person to deal with day in and day out. I have been dealing with her for 5 years and I am very happy with her service.”
Mr. Steve B.
Service Department Manager Matt Welch praised as a “shining example of customer service”
Over the past several years I have been dealing with Matt anytime an issue comes up regarding my pool, and I can tell you that he represents Year Round Pool Company with the utmost professionalism and customer service. His response to any problems or issues is done in such a timely manner and attention to detail that you should be proud to have him as an employee. There are a lot of companies out there that could learn from his customer service. Last year while at my home I experienced a minor problem with my pool, so I called Matt and despite being off that day he returned my call and arranged for the problem to be fixed. Now that is customer service! He is always positive and pleasant to talk to on the phone and always responds in a timely manner. In my business I deal with subcontractors every day, and I am sure that you receive your share of complaints regarding employees, but I have to tell you Matt Welch is a shining example of customer service, and if I had to deal with more people like him my life both at work and at my house on Hilton Head would be much easier.
“What great employees!”
It’s been a pleasure doing business with your entire staff. Richard and Haydee have been most helpful and professional and Annette has been very responsive and pleasant on the phone. What great employees!
Mr. Dean M.
“I cannot say enough about them”
Ever since we moved here and started using your company I have been impressed with both Haydee, your area manager, and Esmerelda, who maintain my pool in Hilton Head Plantation. They consistently represent Year Round Pool Company in the most professional way. They make the customer comfortable with their work ethic and their commitment to your high quality of service. I cannot say enough about them…I will be using you for years to come.
“Great work, and keep it up, Haydee and Esmerelda!”
Property Administrator, Vacation Time of Hilton Head Island, Inc.
I wanted you to know how much I appreciated the fine work that was done by your company just recently at Twin Oaks Villas in Sea Pines. I had a pool repair that required emergency services. Your staff was extremely professional and courteous and coordinated the urgently needed repairs. Your repair tech not only made the necessary repairs that were very well done; he also made several recommendations that would preserve the integrity of the pool for years to come. The additional work that was completed was well worth the time and extra money. Compliments come few and far between, especially in the regime management business and pool services. I was so pleased with Year Round Pool Company’s performances; I felt it was important for you to know. Hats off to you! I will continue to recommend Year Round Pool Company as “The Pros!”
James, one of your maintenance employees, took time out of his lunch break today to help me change a flat tire at Parker’s in Bluffton. He is a very professional representative of your business and I appreciated his help today. Please let him know his good deed is much appreciated.
“Way to go, James, for above and beyond service!”
Mrs. Chrystal C.
“Above and beyond.”
Pedro Almengor has gone above and beyond each time he set foot on site, making sure he addressed every aspect of his duties.
Commercial Pool Client praises a Pool Cleaning Manager
Tim was awesome and a great help during the process!
Ms. Julie M.
Accolades for Year Round Pool Company Construction Team from a new pool owner
I can’t thank you and your team enough for completing our pool prior to Christmas Eve! Our family has thoroughly enjoyed the pool and spa every day since!! Everyone from Year Round Pool Company who has come out since we got here has been so incredibly polite and professional. Once again, thank you!!
“Would not hesitate to call him back”
The man you sent over to fix my leaky pool pump was very nice. He explained everything to me and was very professional, fast and left everything clean and neat. You should be very proud to have an employee such as him. I would not hesitate to call him back should I ever have a problem again.
“Way to go, Jimmy!”
New Pool Owners
Very satisfied with Year Round Pool Company
We have been very pleased with our new Year Round pool. When we were getting ready to install the pool originally, we sought several bids. Although Year Round Pool Company did not provide the lowest bid, several of our friends gave your company such glowing recommendations that we decided to pay the extra and go with your company. We have been quite happy with that decision because of the professionalism and reliability shown by the construction crews and the subsequent follow up with maintenance and cleaning services. Please accept my personal thanks for the excellent service we have received both on one minor maintenance concern as well as the weekly cleaning service.
Mr. and Mrs. Henry S.
“Very happy with prompt service”
What a surprise to get a call from Ron to say he had been out to replace lights in the pool and will attend to other problems that were found in the process. We are very happy with the prompt service.
This praise goes to Year Round Pool Company’s Repair Tech Ronald Moultrie.
Mr. Marty M.
Praise to Service Manager Arturo
I have been considered lucky to have Arturo care for our pool/hot tub and mechanical devices. We are not always here, and I have learned to trust him implicitly. He is surely an asset to your organization, so I felt that I had to inform you of this. I am sure you already know how valuable Arturo is; however, I felt that you should be made aware of the extra time, patience, and care he devotes to his customers. Arturo is one of a kind.
Mr. Ron D.
“Magnificent job on our pool”
I’ve had several occasions to meet Richard, your service engineer, and he has in each case done a magnificent job on our pool. I like the guy. He’s a gentleman, a real pro, and a genuine asset to your company. Thanks for sending him to handle our recent pool repairs.
Mr. and Mrs. S
Pool Cleaning Tech praised by Year Round Pool Client
John is very nice…after it rained this weekend he made sure the deck was cleaned off.
Mr. Richard R.
Customer Service Personnel praised by Year Round Pool Client
We do really appreciate the efforts you made on our behalf – a great example of over-and-above customer service!
Praise for renovation work done for a Year Round Pool Client
Thank you for completing the job on time as scheduled. The pool deck is beautiful – better than the initial deck. The carpentry is nice as well. Thank you for cleaning up afterward. Much appreciated!
I am quite pleased
I would have to say that I am quite pleased with the prompt and courteous always professional service Year Round Pool provides. I’ve recently recommended you.
Mr. J. Janz
“We could not have been more impressed”
“We could not have been more impressed with the individual who took care of our problems. He was punctual, courteous, efficient, knowledgeable, and took the time to clearly explain the situation. He is a fine representative of your organization and takes pride in his work (which is unfortunately too uncommon these days).”
The individual Mr. Janz is describing is Year Round Pool Company’s Norbert Lazarczyk. “Way to go, Norbert!”
Property Administrators, Inc. (PAI)
Words of endorsement from commercial pool client
“I have been working with Year Round Pool Company for over four years. I felt that Year Round has provided exemplary service for my communities. I would recommend this company to any management company or owner.”
Mr. Douglas D
Construction team and efforts praised by new Year Round Pool Owner
It has been almost a year since your fine team enhanced our Sea Pines home with your quality pool. We were in the midst of major construction and renovation of our 1963 home along with pool and landscaping. Everything was late or delayed (a lot from changes we made) and all of our family descended upon us from France, Minnesota and Maryland. There were 21 people occupying 3 of the 5 bedrooms of the house during the peak of construction in late July and early August, and we had only 1 operating bathroom. I tell you this to let you know the environment we were living in and the obvious anxiety we all were feeling.
The children were banging on us almost hourly, “When can we swim in the pool?” By this time we were working directly with Todd Shipp whose team was building the pool. We visited him and talked with Brooke Rymal about the planning, and she gave us the party line about a standard construction time (which is her job). The date that we were given would have left all the kids no time to enjoy the pool. But Todd boiled the ocean and delivered an inspected pool two weeks ahead of the planned schedule. We cheered and the kids splashed! Brooke said she had never seen a pool go in this fast. Todd set our expectations and then beat them.
A major part of this effort was the on-site local management of the installation by Chris Kammire, who knew everything about installation and operation. Your entire team was easy to work with and this includes the subs you use. All of the priorities, however, were authorized and instigated by Todd. He really made it all happen. While we received a great design by your marketing and design organization, Todd’s group made on-site adjustments and design changes we wanted on the fly, in a timely manner. He gave us suggestions that actually improved the end product. While all parts of your organization were helpful, Todd’s team was by far the most customer driven and it was appreciated. From this customer’s perspective, Todd and his team is your biggest asset.
We got a quality product, which was the reason we went with you. We relied on your reputation from numerous sources including our builder. After completion, when we were interviewing pool service firms, one of them (who used to work for you) gave us some of your construction quality differentiators. They included thicker rebar, larger diameter piping, thicker concrete, and top of the line pumps.
Your pool really sets our classic beach home apart from many others here in Sea Pines.
Our family thanks you.